Refund policy

Returns & Exchanges

Need to return an item? If your purchase didn’t meet expectations, we’re here to help. Most new, unused, and unopened items may be returned within 30 days of delivery, subject to the conditions outlined below.

Click here to start a return

Eligible Returns

To qualify for a return, items must meet all of the following conditions:

  • Item is new, unused, unopened, and uninstalled
  • Item is in resalable condition
  • All original packaging, tags, labels, manuals, and accessories are included
  • Packaging is unaltered, intact, and undamaged

Return Refusals

Rippin Moto reserves the right to refuse any return that does not meet the eligibility requirements.

We do not accept returns for:

  • Used, installed, mounted, damaged, or modified items
  • Items showing signs of wear, use, or installation
  • Consumed or unsalable products
  • Items missing original packaging, parts, labels, or accessories

Built-to-Order Wheels, Wheelsets and Ready-to-Ride Sets

Blackline wheels, wheelsets and Ready-to-Ride sets are built to order, and we start on your set right away. You can cancel or change your order free of charge for 48 hours after your order confirmation, or until your build enters production, whichever is later. After that, the fees below apply. They cover the parts, labor and shipping already committed to your set.

Stage Cancel, standard colors Cancel, custom colors Change color or size Change tires (Ready-to-Ride)
First 48 hours after order confirmation, or before production starts Free Free Free for 48 hours, then $45 Free for 48 hours, then $45
In production 15% 25% Cancel and reorder $45
Built, not yet shipped 20% 40% Cancel and reorder $75, plus $35 per wheel to remount
Shipped or delivered 30% plus return shipping 40% plus return shipping Return and reorder Return and reorder
  • Custom colors: any rim color other than black, any hub or nipple color, and magnesium. Black rim, black hubs and black spokes are standard.
  • Your build enters production when it is released to our wheel builder. We note that date on your order.
  • Returns of wheels, wheelsets and Ready-to-Ride sets must be started within 30 days of delivery through the returns portal. Wheels must be unmounted and unridden, and every return is inspected before a refund is approved. Return shipping is at your cost.
  • Any wheel or wheelset that has been mounted, installed, or ridden is considered used and non-returnable.
  • Wheelsets returned with scratches, cosmetic damage, or signs of improper handling may receive a partial refund, or be rejected and returned at the customer’s expense, at Rippin Moto’s discretion.
  • Any price difference between the original and the new tires is charged or refunded with the change.
  • Fees are deducted from your refund, which goes back to the original payment method.
  • These terms apply to orders placed on rippinmoto.com. Orders placed on Amazon or another marketplace follow that marketplace’s cancellation and return rules.

To cancel or change an order, email support@rippinmoto.com with your order number. We confirm the stage of your build and the fee, if any, before anything is processed.

Return Window & Fees

  • Returns must be initiated within 30 days of delivery
  • A 10% restocking fee applies to eligible returns of parts and accessories. Wheels, wheelsets and Ready-to-Ride sets follow the built-to-order table above
  • Shipping and handling fees are non-refundable

Return Instructions

All returns must be authorized prior to being sent back. To initiate a return, please use our self-serve returns portal:

https://rippinmoto.com/apps/redo/returns-portal

Once approved, you will receive a Return Authorization Number (RA#) along with return instructions.

Returns sent without an approved RA# may be refused or returned at the customer’s expense.

Approved returns should be shipped to:

Rippin Moto
ATTN: RETURNS (RA#XXXXX)
2867 NW Williams Loop
Redmond, OR 97756

Refunds & Processing

  • Refunds apply to the item price only, excluding shipping and restocking fees
  • Refunds are processed within 48-72 hours after returned items are received and inspected
  • Shipping damage must be reported within 48 hours of delivery to qualify for an exchange
  • Refunds may be denied for misuse, abuse, or fraudulent claims

Warranties

Most products are covered by a 1-Year U.S. Parts & Labor Warranty against manufacturing defects, unless otherwise noted.

This warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse, improper installation, or modification

Warranty coverage applies to products used in off-road or motorsports applications only. Shipping costs are not covered under warranty.

For warranty claims, please contact support@rippinmoto.com.

Motorsports Use & Liability Disclaimer

WARNING: MOTORCYCLE RIDING CAN BE DANGEROUS AND MAY RESULT IN SERIOUS INJURY OR DEATH.

Rippin Moto products are made for off-road use or Motorsports use ONLY, and may never be installed on vehicles that will be driven on a public road or highway.

MOTORSPORTS for the purposes of this disclaimer are classified as any motorcycling activity that takes place off of a public highway in a competitive or timed racing environment (race track).

Purchaser of any Rippin Moto products expressly ASSUMES THE RISK of all personal, property and economic injury, death, damage or loss, either direct or indirect, arising from the use and misuse of Rippin Moto products in all environments including, racing, motorsports, timed motorsport events, on high way use, street use and conventional passenger vehicle use.

The purchaser assumes all risk of personal injury, property damage, economic loss, or death arising from the use or misuse of Rippin Moto products in any environment, including but not limited to racing, motorsports, street use, or highway use.

Contact Us

If you have any questions about your order, return, or warranty claim, please contact us at support@rippinmoto.com. We’re happy to help.